RETURNS & EXCHANGES

We can only provide exchanges within 28 days of order date. The following conditions apply:

(1) The product must be returned UNOPENED and in good resale condition. Unfortunately the manufacturers will not exchange any boxes that are opened or damaged.

(2) There will be a handling and administration fee of €15 plus a charge for any extra postage incurred.

(3) Due to operational and product safety and hygiene reasons, we cannot facilitate customers who wish to 'try on' different coloured lenses and then return them to us if the colour does not suit. Therefore coloured contact lenses cannot be returned or exchanged under any circumstances. We can also only provide a maximum of one exchange per order for all lenses.

(4) If the lenses are being exchanged for more expensive lenses or a larger quantity of lenses, you will be charged the difference in price between the quantity of the new lenses ordered and the old lenses returned.

(5) Please e-mail us in advance to request exchange approval and the correct exchange address for your product BEFORE sending any goods back. Please quote your order number in your e-mail.